Terms

01

The CRRA beta

CRRA members who joined with an invite code use YourHPU free until 10 March 2027. The app is still being built: things will change, break and sometimes be unavailable. After 10 March 2027 a paid membership (section 2) is needed to keep using your coaches. You won't be charged unless you choose a plan.

02

Paid membership

• Plans: monthly (NZ$19 or A$18 a month), annual (NZ$182 or A$173 a year) and lifetime (NZ$449 or A$419, one payment, for a limited number of members). The price you pay is shown before you pay, in New Zealand or Australian dollars, with nothing added at checkout.
• Payments are taken by Stripe, our payment provider. We never see or store your full card number.
• Monthly and annual plans renew automatically at the end of each period until you cancel. A beta member who chooses one before 10 March 2027 is first charged on that date.
• Cancel any time from your Account page (Manage billing). You keep access until the end of the period you have paid for, and you aren't charged again. We don't refund the unused part of a period, except where the law says we must.
• Lifetime means for as long as we offer YourHPU, not for your lifetime. It is one payment with no renewals. Buying it while on a monthly or annual plan ends that plan at the close of its current period.
• If a payment fails, Stripe tries again over about a week. If it still fails, your membership ends.
• When a membership ends, your account becomes read-only: your plan, history and data stay, and you can export them or delete your account, but check-ins, logging and your coaches stop until you choose a plan again.
• If we change a price, we will email you at least 30 days before it applies to your next renewal, and you can cancel before then. A price change never applies to a lifetime purchase.
• If we stop offering YourHPU, we will give members at least 60 days' notice by email.
• Deleting your account cancels your membership straight away, with no refund for the rest of the period.

03

Not medical advice

• YourHPU gives general training and nutrition coaching. It is not medical, physiotherapy, dietetic or mental health advice, and it doesn't diagnose or treat anything.
• For pain, injury, illness, or a health condition, see a doctor or physio before you train, and follow their advice over the app's.
• Your coaches are AI. They can be wrong, misread what you tell them, or miss something a person would notice. Check anything that doesn't look right.
• You have the last word on what you do. Train within what feels safe for you, and stop if something hurts.
• If you are struggling or in crisis, contact a crisis line or emergency services: see Need support?

04

Your account

• You must be 18 or over.
• One account each, for you only. Beta members need their own invite code.
• Keep your password to yourself, and tell us if you think someone else has used your account.
• Give honest information about yourself: your coaching depends on it.

05

Fair use

Don't:

• try to get into other people's accounts or data, or test our security without asking us;
• try to make the coaches produce harmful content, or use YourHPU to harm anyone;
• copy, scrape, resell or overload the service, or use automated tools on it.

Usage limits apply to keep the service running for everyone. During the beta there is a number of coach messages a day, and the app shows you when you are close to it. Paid plans have no daily count but a weekly fair-use limit on coach messages; if you reach it, your coaches pause until the next Monday, and logging and approvals still work.

06

Your data stays yours

What you put into YourHPU, and the plans and replies made for you, are yours to use as you like. You let us store and process them only to run the service for you, as the privacy policy says. You can export your data or delete your account at any time from your account page.

07

Ending your account

You can delete your account any time; it takes effect straight away. We may suspend or close an account that breaks these terms, or puts the service or other people at risk. Where we can, we will tell you why first and give you the chance to export your data.

08

Our responsibility

We provide YourHPU with reasonable care and skill, but we can't promise it will always be available, accurate or suited to you. As far as the law allows, we are not liable for any loss or injury from using it, or from following or ignoring its coaching, and our total liability to you is limited to the greater of NZ$100 and what you have paid us in the 12 months before the claim.

Nothing in these terms takes away rights you have that the law says can't be excluded, including under the New Zealand Consumer Guarantees Act 1993 or the Australian Consumer Law. If you use YourHPU for a business, the Consumer Guarantees Act doesn't apply, as far as the law allows.

09

Changes to these terms

The version date is at the top. If we make a change that matters to you, we will ask you to agree to it the next time you open the app; if you don't want to, you can delete your account.

10

Law and contact

These terms are governed by New Zealand law, and New Zealand courts deal with any dispute. If you live in Australia, you keep the protection of Australian consumer law. Questions: rory@yourhpu.com.